POLICIES

At Cool Dragon Miners, we maintain clear and transparent policies to ensure a secure, reliable, and professional shopping experience. Please review the following policies before placing an order.

Shipping Policy
Learn about processing times, global delivery estimates, tracking, and shipping methods.
(Recommended: 1–3 business days processing, worldwide delivery available)

Return & Refund Policy
Returns are accepted only for defective, damaged, or incorrect items within the eligible return period. All refunds are subject to inspection and approval.

Warranty Policy
Most products include manufacturer-backed warranties covering defects in materials or workmanship. Warranty terms vary by product and supplier.

Payment Policy
We accept bank wire transfers, credit/debit cards (where available), and cryptocurrency payments. All payments must be completed before order processing.

Privacy Policy
We protect customer data using secure systems and only share necessary information with payment processors and logistics partners.

Terms & Conditions
By using our website, customers agree to our terms covering orders, payments, shipping, liability, and website usage.

Order Cancellation Policy
Orders may only be canceled before processing or shipment. Once shipped, cancellation is no longer possible.

Shipping & Customs Disclaimer
Customers are responsible for customs duties, import taxes, and compliance with local import regulations.

Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (PST)
Response time: 24–48 business hours

Contact Information

Cool Dragon Miners
8001 Beach St
Los Angeles, CA 90001
United States

Asia Fulfillment Center

Unit A406, W6 Warehouse
Qianhaiwan Comprehensive Bonded Logistics Park
Linhai Avenue, Nanshan District
Shenzhen 518054, China

Phone: [4093442452]
Email: [contact@cooldragonminers.com
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