Shipping Policy & Delivery Policy
Cool Dragon Miners is committed to delivering cryptocurrency mining equipment safely, securely, and as quickly as possible to customers worldwide. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Processing times may vary depending on product availability, order volume, and verification requirements for high-value transactions.
Once your order has been processed, you will receive a confirmation email with shipment details and tracking information.
Shipping Methods
We use a network of trusted international logistics providers and freight partners to ensure safe and efficient delivery. Depending on the size and destination of your order, shipments may be handled via:
• Express courier services (for small to medium shipments)
• Air freight (for high-value mining equipment)
• Cargo shipping (for bulk or wholesale orders)
Delivery Timeframes
Estimated delivery times after dispatch:
• United States: 3–10 business days
• Canada: 5–12 business days
• Europe: 5–15 business days
• Asia-Pacific: 3–10 business days
• Middle East & Africa: 7–20 business days
• Other regions: 7–20 business days
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or local logistics conditions.
Order Tracking
Once your order is shipped, tracking details will be provided via email. Customers can monitor shipment progress through the carrier’s official tracking system.
Customs, Duties & Taxes
International customers are responsible for any customs duties, import taxes, or local fees required by their country. Cool Dragon Miners is not responsible for delays caused by customs inspections or regulatory clearance processes.
Shipping Restrictions
Certain products may be subject to regional restrictions or shipping limitations based on local laws, carrier regulations, or product specifications.
Delivery Issues
If a shipment is delayed, lost, or arrives damaged, customers must contact our support team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.
Business Address
Cool Dragon Miners
8001 Beach St
Los Angeles, CA 90001
United States
Asia Fulfillment Cente
Unit A406, W6 Warehouse
Qianhaiwan Comprehensive Bonded Logistics Park
Linhai Avenue, Nanshan District
Shenzhen 518054, China
Phone:
Email: support@cooldragonminers.com
Sales Inquiries:
Email: sales@cooldragonminers.com
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (PST)
