Warranty Policy
Cool Dragon Miners is committed to providing reliable cryptocurrency mining equipment sourced from trusted manufacturers. Many of the products we sell include manufacturer-backed warranties designed to protect against defects in materials and workmanship. warranty policy.
Warranty Coverage
Warranty coverage varies depending on the manufacturer and product type. In general, warranties cover:
• Manufacturing defects
• Hardware malfunctions under normal operating conditions
• Failures not caused by misuse or improper installation
Warranty duration and specific terms are determined by the original manufacturer of each product.
What Is Not Covered
The warranty does not cover:
• Damage caused by improper installation or operation
• Unauthorized repairs or modifications
• Physical damage, including drops, water damage, or electrical surges
• Normal wear and tear from usage
• The Damage resulting from poor ventilation or overheating
• Mining equipment used outside recommended operating conditions
Warranty Claim Process
To initiate a warranty claim, customers must:
1. Contact our support team with proof of purchase
2. Provide a detailed description of the issue
3. Include photos or videos showing the defect or malfunction
4. Await evaluation and instructions from our technical team
Once reviewed, eligible claims may be repaired, replaced, or serviced according to the manufacturer’s warranty policy.
Replacement & Repair
If a product is approved under warranty, it may be:
• This Repaired by the manufacturer or authorized service center
•The Replaced with the same or equivalent model
• Refunded only if repair or replacement is not possible (subject to manufacturer approval)
Shipping Costs for Warranty Claims
Customers may be responsible for shipping costs when sending items for warranty evaluation unless otherwise stated by the manufacturer. warranty policy.
Limitation of Liability
Cool Dragon Miners acts as a reseller of mining equipment and is not the manufacturer of all products. Warranty services are primarily handled through manufacturers or authorized partners. warranty policy.
Business Address
Cool Dragon Miners
8001 Beach St
Los Angeles, CA 90001
United States
Asia Fulfillment Center
Unit A406, W6 Warehouse
Qianhaiwan Comprehensive Bonded Logistics Park
Linhai Avenue, Nanshan District
Shenzhen 518054, China
Phone:
Email: support@cooldragonminers.com
Sales Inquiries:
Email: sales@cooldragonminers.com
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (PST)
